Copyright

All content displayed on Tripz.co.za, including text, graphics, logos, images, icons, designs, layout and branding elements, are the property of Tripz.co.za and its partners or suppliers and are protected by applicable copyright and intellectual property laws. No content may be copied, reproduced or distributed without prior written permission.

Company Information

Tripz.co.za is operated by Travel Creationz (Pty) Ltd, a company registered in the Republic of South Africa.

Contact Details:
Email: info@travelcreationz.co.za
Telephone: 064 747 0685

Disclaimer

Tripz.co.za, its affiliates, partners, suppliers, employees and consultants shall not be held liable for any direct or indirect loss, damage or inconvenience arising from the use of this website, its services, or from the inability to access or use the website.

All travel services, accommodation, tours, flights and transfers displayed on this platform are provided by independent suppliers. Tripz acts strictly as an intermediary between the traveller and the service provider.

SA Passport Holders Only

This platform and its offers are intended for South African passport holders unless otherwise specified. Travellers must ensure that they meet all passport, visa, and entry requirements applicable to their destination.

Availability & Pricing

All prices shown on Tripz.co.za are subject to:

• Availability at the time of enquiry or booking
• Changes without prior notice
• Currency fluctuations
• Supplier price adjustments

Prices displayed are indicative and may vary depending on travel dates, supplier availability or seasonal pricing.

Tripz.co.za reserves the right to correct any pricing or availability errors at any time.

Special offers and vouchers may be withdrawn at any time without notice. Block-out dates and peak-season supplements may apply.

Voucher Validity

Travel vouchers purchased through Tripz.co.za must be used within the validity dates specified on the voucher.

Unused vouchers after the expiry date may become invalid and non-redeemable.

Each voucher may contain its own specific terms and conditions, which will be displayed on the voucher page.

Booking Agreement

Tripz.co.za operates as an online travel platform and booking facilitator.

When you purchase or redeem a voucher or travel product, the agreement for the actual service (hotel, tour, transfer, flight, etc.) is between you and the service provider.

Tripz.co.za acts only as the intermediary arranging the service on your behalf.

Payment Terms

Payment for vouchers or travel products may be made using the methods displayed on the platform, including:

• Electronic Bank Transfer (EFT)
• Credit or Debit Card

All card payments are securely processed via YOCO, a certified third-party payment provider.

Tripz.co.za does not store or have access to your card details. YOCO acts solely as a payment processor and is not responsible for the services or products offered on this platform.

Additional merchant or transaction fees may apply where applicable.

Bookings are only confirmed once full payment has been successfully received and processed.

Card Payment Security

Tripz.co.za does not collect, store, or retain any credit or debit card details on its servers or in its database.

All card payments are processed securely via YOCO, an independent and PCI-compliant payment service provider. Card details are encrypted and processed directly by the payment gateway and are not accessible to Tripz.co.za at any stage.

Confirmation & Delivery

Once payment has been received and the booking confirmed, the traveller will receive a digital voucher or confirmation document via email.

This voucher must be presented when redeeming the travel service.

Refunds, Changes & Cancellations

Cancellation and amendment policies depend on the individual supplier, airline, hotel or tour operator.

In most cases:

• Promotional vouchers are non-refundable
• Bookings may become non-changeable close to travel dates
• No refunds are provided for no-shows or early departures

Refunds, where applicable, will be processed at the discretion of the supplier and may be subject to administrative fees.

Where refunds are approved, they will be processed via the original payment method where possible.

Tripz will assist travellers where possible; however, final decisions remain with the service provider.

By completing a purchase, you agree to this refund and cancellation policy. Unauthorised chargebacks may be disputed and may result in recovery action.

Travel Documents

It is the traveller’s responsibility to ensure that all required travel documentation is valid and available before departure, including:

• Passport validity
• Visa requirements
• Health documentation
• Any additional entry requirements

Tripz.co.za will not be held responsible if a traveller is denied boarding, entry or travel due to missing or invalid documentation.

Passport Requirements

Most destinations require passports to be valid for at least six months beyond the return travel date and to contain sufficient blank pages. Travellers should verify passport requirements before travel.

Visa Requirements

Visa requirements differ by destination and nationality. Travellers must confirm whether a visa is required for their destination or transit country before travelling.

Travel Insurance

Tripz strongly recommends that all travellers obtain comprehensive travel insurance covering:

• Medical emergencies
• Trip cancellation
• Lost luggage
• Travel delays

Travel insurance policies are arranged directly between the traveller and the insurance provider. Tripz.co.za acts solely as an intermediary and will not be involved in any claims, disputes, or policy matters arising between the traveller and the insurance provider.

Tripz.co.za will not be liable for losses resulting from travellers choosing not to obtain insurance.

Airline Ticket Conditions

If flights are included in a voucher or booking:

Tickets must be used in the exact sequence specified in the itinerary
Failure to use flights in sequence may result in cancellation of remaining flights

It is the traveller’s responsibility to verify the baggage allowance applicable to their specific airline, route, and ticket class. Baggage allowances may vary, and any additional or excess luggage may incur extra charges payable directly by the traveller.

Should additional luggage be required, the traveller must inform Tripz.co.za in advance. Any additional baggage requested will be subject to airline fees and availability.

Seat selection is subject to airline policies and availability. Some airlines may charge additional fees for selecting specific seats. Where seat selection is not included, seats will be allocated by the airline at check-in.

Flight schedules and timings are subject to change by the airline at any time, including changes to departure times, arrival times, routes, or operating carriers. Flights may be rescheduled, delayed, or rerouted without prior notice.

It is the traveller’s responsibility to check and reconfirm all flight details, including departure times and terminals, directly with the airline prior to travel.

Online check-in and airport check-in are the sole responsibility of the traveller. Travellers must ensure they arrive at the airport within the required check-in times as specified by the airline.

Tripz.co.za will not be held liable for any missed flights, delays, schedule changes, rerouting, or additional costs arising from the traveller’s failure to check, reconfirm, or comply with airline requirements.

Tripz.co.za will not be held liable for any additional costs, restrictions, or changes imposed by the airline relating to baggage, seat selection, flight schedules, or other airline services.

Hotel Standards

Hotel standards, star ratings, and classifications may vary significantly between countries and regions and should be used as a general guideline only. A hotel rated with a certain star grading in one destination may not reflect the same standard, facilities, or quality as a hotel with the same rating in another destination.

Travellers are strongly encouraged to review full accommodation details, facilities, location, and recent independent guest reviews on platforms such as Tripadvisor and other reputable sources before confirming a booking.

It is the traveller’s responsibility to ensure that the selected accommodation meets their expectations in terms of quality, comfort, facilities, and overall standard.

Tripz.co.za will not be held responsible if the hotel or accommodation does not meet the traveller’s personal expectations upon arrival or during their stay.

Travellers must also ensure they are fully aware of the location of the accommodation prior to booking. Some hotels may be situated in busy city areas, nightlife districts, entertainment zones, or locations with higher levels of activity or noise.

Certain properties may be located in areas such as pub streets, nightlife hubs, or red-light districts. It is the traveller’s responsibility to ensure they are comfortable with the location and surrounding environment before confirming the booking.

Tripz.co.za will not be liable for any dissatisfaction, inconvenience, or discomfort relating to the location, surroundings, or environment of the accommodation.

Transfers

Transfer services included in a voucher or booking are subject to the terms and conditions of the relevant supplier.

Unless otherwise specified, transfer services include one standard piece of luggage per person. Should additional luggage be required, the traveller must inform Tripz.co.za prior to travel. Additional or oversized luggage may incur extra charges and is subject to availability.

Transfer timings are subject to change by the supplier due to operational requirements, traffic conditions, or unforeseen circumstances.

If the traveller is not satisfied with the vehicle, boat, train, or mode of transport provided, Tripz.co.za will assist where possible; however, any alternative arrangements or upgrades requested will be for the traveller’s account.

Drivers will wait for a maximum of one hour from the actual flight arrival time. If the traveller does not present themselves within this time, the transfer will be considered a no-show. A new transfer will need to be arranged, and all associated costs will be for the traveller’s account.

Tours & Excursions

Tours and excursions are operated by independent suppliers and are subject to their terms and conditions.

Pick-up and drop-off times are approximate and may vary depending on operational requirements, weather conditions, or other factors.

The supplier reserves the right to amend, reschedule, or cancel any tour due to operational reasons, safety concerns, or unforeseen circumstances.

It is the traveller’s responsibility to reconfirm all tour details, including pick-up time and location, at least 24 hours prior to departure.

Travellers must be ready at the confirmed pick-up point at least 30 minutes prior to departure time. Failure to be present at the agreed time and location will be considered a no-show.

No refunds will be provided for missed tours due to the traveller not being present at the designated pick-up time or location.

Changes by You

If you wish to make any changes to your booking, Tripz.co.za will assist where possible. All amendments are subject to availability and the terms and conditions of the relevant suppliers. Any costs, penalties, or additional charges imposed by airlines, hotels, or other service providers will be for the traveller’s account. Prices may be recalculated at the time of the amendment and may differ from the original booking price.

All vouchers are strictly non-refundable once purchased. No refunds will be issued for changes, cancellations, no-shows, unused services, or early departures.

Once travel has commenced, any additional costs resulting from changes made will be the responsibility of the traveller. Unused services are generally non-refundable.

Any amendments or cancellations during travel must be arranged directly with the relevant service providers or operators.

If, upon arrival, the traveller is not satisfied with the hotel, room type, or accommodation standard, Tripz.co.za will endeavour to assist where possible. However, any upgrades, room changes, or alternative accommodation requested will be at the traveller’s own cost.

Privacy Policy (POPIA Compliance)

Tripz.co.za collects and processes personal information in accordance with South African data protection laws (POPIA).

Information collected may include:

• Name and surname
• Contact details
• Travel preferences

This information is used for:

• Processing bookings
• Providing travel services
• Customer communication

Your information is stored securely and reasonable measures are taken to protect it from unauthorised access.

Personal information will only be shared with third parties where necessary to fulfil bookings (e.g. airlines, hotels, suppliers).

Users have the right to request access to, correction or deletion of their personal information.

Tripz.co.za may use cookies to enhance user experience and website functionality.

Force Majeure

Tripz.co.za shall not be held liable or responsible for any failure or delay in the performance of its obligations, or for any loss, damage, or inconvenience suffered by the traveller, where such events arise due to circumstances beyond its reasonable control (“force majeure”).

Force majeure includes, but is not limited to, events such as war or threat of war, civil unrest, riots, terrorist activity or threats thereof, industrial disputes, natural disasters, pandemics or epidemics (including but not limited to SARS, COVID-19 or similar), fire, adverse weather conditions, or any other unforeseen events beyond the control of Tripz.co.za or its suppliers.

In such circumstances, Tripz.co.za and its suppliers reserve the right to cancel, amend, or delay any travel arrangements without liability.

Tripz.co.za Payment Plan Terms & Conditions

1. Application Approval

Submitting a Payment Plan Application does not guarantee approval. All applications are subject to review and approval by Tripz.co.za. Tripz.co.za reserves the right to approve or decline any application at its sole discretion.

2. Deposit Requirement

A deposit is required immediately upon approval of the payment plan.

The payment plan will only become active once the required deposit has been received and cleared in the Tripz.co.za bank account.

Failure to pay the required deposit within the timeframe specified in the approval notification may result in the payment plan being cancelled automatically.

3. Full Payment Deadline

The full outstanding balance must be paid no later than 12 weeks before the intended travel date.

If the intended travel date is less than 12 weeks from the application date, the payment plan may be declined and full payment may be required.

4. Installment Payments

The remaining balance will be divided into equal installments based on the approved payment schedule.

The customer agrees to make all installment payments on or before the due dates specified in the approved payment plan.

5. Payment Method

All payments must be made via EFT (Electronic Funds Transfer) into the bank account nominated by Tripz.co.za.

The customer is responsible for ensuring that payments are correctly referenced and submitted in sufficient time to clear before the due date.

6. No Interest Charged

The Tripz.co.za Payment Plan is an interest-free payment arrangement.

The Payment Plan is not a credit agreement, loan, financing facility, or extension of credit. It is simply an arrangement allowing customers to pay for travel products over an agreed period before travel takes place.

7. Voucher Issuance and Travel Confirmation

Travel vouchers, booking confirmations, travel documents, and supplier confirmations will only be issued once the full balance has been paid and all funds have cleared.

No travel arrangements will be confirmed until full payment has been received.

8. Late or Missed Payments

If any installment payment is not received by the agreed due date, Tripz.co.za reserves the right to:

• Cancel the payment plan.
• Require immediate payment of the outstanding balance.
• Cancel the travel voucher, package, booking, or travel arrangement.
• Decline any future payment plan applications from the customer.

9. Cancellation by Customer

Should the customer cancel the approved payment plan, travel voucher, booking, package, hotel, tour, or travel arrangement for any reason, the deposit paid will be forfeited in full and is non-refundable.

Any additional payments made may be refundable only where permitted by the cancellation terms and conditions of the applicable supplier, hotel, airline, tour operator, or travel product.

Tripz.co.za reserves the right to deduct any supplier charges, cancellation fees, administration fees, banking charges, and other non-recoverable expenses before any refund is considered.

10. Failure to Complete Payments

If the customer fails to complete all required payments by the agreed dates, Tripz.co.za reserves the right to cancel the payment plan and any associated booking or voucher.

In such cases, the deposit will be forfeited and any refund of additional payments will be subject to supplier cancellation policies and any costs already incurred.

11. Supplier Terms and Conditions

All travel vouchers, packages, hotels, tours, flights, transfers, activities, and travel products remain subject to the terms and conditions of the relevant supplier.

The customer agrees to comply with all supplier rules, booking conditions, cancellation policies, visa requirements, health requirements, and travel regulations.

12. Price Adjustments

Should a supplier increase rates, taxes, government levies, fuel surcharges, park fees, or other mandatory charges before full payment has been received, Tripz.co.za reserves the right to adjust the outstanding balance accordingly.

The customer will be notified of any such adjustment.

13. Travel Documents and Requirements

The customer is responsible for ensuring that all travellers have valid passports, visas, vaccination certificates, travel insurance, and any other required travel documentation.

Tripz.co.za accepts no responsibility for losses arising from incomplete or invalid travel documentation.

14. Communication

The customer agrees to receive payment reminders, approval notifications, account updates, and other payment-related communications via email, telephone, SMS, or WhatsApp.

It is the customer's responsibility to ensure that their contact details remain accurate and up to date.

15. Limitation of Liability

Tripz.co.za acts as an intermediary between customers and travel suppliers.

Tripz.co.za shall not be liable for any loss, damage, injury, delay, cancellation, supplier failure, schedule change, force majeure event, or any other matter beyond its reasonable control.

16. Right to Decline Future Applications

Tripz.co.za reserves the right to decline future payment plan applications from any customer who has previously defaulted, cancelled, missed payments, provided incorrect information, or breached these Terms and Conditions.

17. Acceptance of Terms

By submitting a Payment Plan Application, the customer confirms that they have read, understood, and accepted these Terms & Conditions and agree to be bound by them.

Tripz.co.za
Dream. Redeem. Go.
Payment Plans are subject to approval and may be withdrawn or amended at any time at the sole discretion of Tripz.co.za.

Applicable Law

This website is operated within the Republic of South Africa.

All use of this website and any agreements arising from bookings are governed by South African law.

Any disputes will fall under the jurisdiction of South African courts.

Changes to Terms

Tripz.co.za reserves the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be available on the website.

Acceptance of Terms

By purchasing a voucher, submitting payment or using the services on Tripz.co.za, you confirm that you have read, understood and accepted these Terms & Conditions.

Tripz.co.za Wishlist Terms & Conditions

1. Wishlist Purpose

The Tripz.co.za Wishlist feature allows a registered user to create a travel wishlist linked to a selected voucher, package, accommodation, tour, or travel product displayed on Tripz.co.za.

The wishlist allows friends, family members, or other contributors to make monetary contributions towards the selected travel product.

A wishlist does not guarantee availability, pricing, booking confirmation, or travel confirmation until the full required amount has been received, cleared, and confirmed by Tripz.co.za.

2. Wishlist Creation

To create a wishlist, the user must be registered or logged in on Tripz.co.za.

The user creating the wishlist is responsible for ensuring that all information provided is correct, including the selected travel product, intended travel details, contact information, and any additional information requested by Tripz.co.za.

Tripz.co.za reserves the right to suspend, remove, or decline any wishlist that appears to be incorrect, misleading, fraudulent, duplicated, abusive, or not in line with the purpose of the platform.

3. Contributions

Contributors may contribute towards a wishlist using the payment methods displayed on Tripz.co.za.

All card payments are securely processed via YOCO, an independent third-party payment provider. Tripz.co.za does not store or have access to any card details.

The minimum contribution amount may be set by Tripz.co.za and may change from time to time.

A contribution does not create a booking, reservation, or confirmed travel arrangement until the full amount required for the selected travel product has been received and confirmed.

4. Use of Wishlist Funds

Funds contributed towards a wishlist may only be used towards the selected travel product, voucher, package, accommodation, tour, or travel service on Tripz.co.za.

Wishlist contributions cannot be exchanged for cash.

Wishlist contributions cannot be transferred to another person, product, voucher, or booking unless approved in writing by Tripz.co.za.

Tripz.co.za may, at its discretion, allow a wishlist balance to be applied to an alternative Tripz.co.za travel product if the original product becomes unavailable, expired, withdrawn, or unsuitable.

5. Availability and Price Changes

All travel products displayed on Tripz.co.za remain subject to availability, supplier confirmation, seasonal pricing, currency fluctuations, and supplier price adjustments.

Creating a wishlist or receiving contributions does not lock in the price of the selected travel product unless this is confirmed in writing by Tripz.co.za.

If the selected travel product increases in price before the full amount has been paid, the wishlist creator will be responsible for paying the difference before any booking or voucher can be confirmed.

If the selected travel product becomes unavailable, Tripz.co.za will assist where possible with alternative options.

6. Voucher or Booking Confirmation

A voucher, booking confirmation, or travel document will only be issued once the full required amount has been received, cleared, and confirmed by Tripz.co.za.

Tripz.co.za will not confirm any travel arrangements with suppliers until the required payment has been received in full, unless otherwise agreed in writing.

The wishlist creator remains responsible for ensuring that the final travel product selected is suitable, available, and accepted before confirmation.

7. Refunds on Wishlist Contributions

Wishlist contributions are generally non-refundable once paid.

If a wishlist is cancelled, expired, withdrawn, or not completed, any refund request will be reviewed by Tripz.co.za and will be subject to supplier terms, banking charges, payment gateway fees, administration fees, and any non-recoverable costs already incurred.

Refunds, where approved, will be processed via the original payment method where possible.

Tripz.co.za reserves the right to deduct reasonable administration, banking, supplier, or payment processing costs before any refund is considered.

Contributors acknowledge that they are contributing towards the wishlist creator’s selected travel product and that refunds are not guaranteed.

8. Responsibility of Wishlist Creator

The wishlist creator is responsible for communicating with contributors regarding the purpose of the wishlist and the selected travel product.

Tripz.co.za is not responsible for personal disputes between the wishlist creator and contributors.

The wishlist creator remains responsible for all travel requirements, including passports, visas, health documentation, travel insurance, and any additional costs not covered by the wishlist balance.

9. Contributor Acknowledgement

By making a contribution, the contributor confirms that they understand the contribution is made towards the wishlist creator’s selected travel product.

The contributor understands that the contribution does not give them ownership of the booking, voucher, travel product, or any related travel rights unless they are also listed as a traveller.

The contributor agrees that Tripz.co.za acts only as an intermediary and payment facilitator for the wishlist contribution.

10. Expiry of Wishlist

A wishlist may expire if the selected voucher, travel product, or offer expires, becomes unavailable, or is withdrawn from Tripz.co.za.

Tripz.co.za may also close or cancel a wishlist if it remains inactive for an extended period, if the selected travel product is no longer available, or if the wishlist is found to be misused.

Where a wishlist expires or is cancelled, any available balance will be handled in accordance with the refund and cancellation terms applicable at the time.

11. Fraud, Misuse and Incorrect Payments

Tripz.co.za reserves the right to investigate, suspend, reverse, or cancel any wishlist or contribution where fraud, misuse, incorrect payment, chargeback abuse, or suspicious activity is suspected.

Unauthorised chargebacks may be disputed and may result in recovery action.

Tripz.co.za may request additional verification from the wishlist creator or contributor before releasing, allocating, or confirming any funds.

12. Communication

The wishlist creator and contributor agree to receive wishlist-related communications via email, telephone, SMS, or WhatsApp.

These communications may include contribution confirmations, payment notifications, wishlist updates, expiry notices, refund-related communication, and other account or payment-related messages.

It is the responsibility of the wishlist creator and contributor to ensure that their contact details remain accurate and up to date.

13. Supplier Terms and Conditions

All travel vouchers, packages, hotels, tours, flights, transfers, activities, and travel products remain subject to the terms and conditions of the relevant supplier.

The wishlist creator and traveller agree to comply with all supplier rules, booking conditions, cancellation policies, visa requirements, health requirements, and travel regulations.

14. Travel Documents and Requirements

The wishlist creator and traveller are responsible for ensuring that all travellers have valid passports, visas, vaccination certificates, travel insurance, and any other required travel documentation.

Tripz.co.za accepts no responsibility for losses arising from incomplete, incorrect, expired, or invalid travel documentation.

15. Limitation of Liability

Tripz.co.za acts as an intermediary between customers, wishlist creators, contributors, and travel suppliers.

Tripz.co.za shall not be liable for any loss, damage, injury, delay, cancellation, supplier failure, schedule change, force majeure event, personal dispute between wishlist creator and contributor, or any other matter beyond its reasonable control.

16. Right to Decline or Cancel Wishlist

Tripz.co.za reserves the right to decline, suspend, cancel, or remove any wishlist at its sole discretion.

This may include, but is not limited to, wishlists with incorrect information, suspected fraud, payment disputes, chargebacks, abuse of the platform, offensive content, expired offers, unavailable products, or misuse of the Tripz.co.za Wishlist feature.

17. Acceptance of Wishlist Terms

By creating a wishlist or making a contribution towards a wishlist on Tripz.co.za, the user and contributor confirm that they have read, understood, and accepted these Wishlist Terms & Conditions, together with the general Tripz.co.za Terms & Conditions.

Tripz.co.za reserves the right to update, amend, suspend, or remove the Wishlist feature at any time without prior notice.

Tripz.co.za
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